Lifequipt Carry Privacy Policy

Last modified: June 18, 2025

Introduction

Lifequipt (“Company” or “We”) respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes:

• The types of information we may collect or that you may provide when you download, install, register with, subscribe to, purchase from, access, or use our application, Carry by Lifequipt (the “App”).
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies only to information we collect in this App or in connection with this App.

Please know that we DO NOT sell your information.

This policy DOES NOT apply to information that:

• We collect offline or on any other Company apps or websites, including websites you may access through this App.
• You provide to or is collected by any third party (see Third-Party Information Collection below).

These other third parties may have their own privacy policies, and we encourage you to read any additional privacy policies before providing information on or through them.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, install, register with, subscribe to, access, or use this App. By downloading, installing, creating an account on, registering with, subscribing to, purchasing from, or using this App, you agree to this privacy policy.

This policy may change from time to time (see Changes to Our Privacy Policy below). Your continued use of this App after we revise this policy means you accept those changes, so please check the policy periodically for updates.

Users Under the Age of 18

The App is not intended for people under 18 years of age, and we do not knowingly collect information from anyone under 18. No person under age 18 may provide any personal information to or on this App. If you are under age 18, do not use or provide any information on this App.

If we learn we have collected or received information from a person under 18, we will delete that information. If you believe we might have any information from or about a person under 18, please contact us at social@lifequipt.com.

Information We Collect and How We Collect It

• Directly from you when you provide it to us.
• Automatically when you download the App.
• Automatically when you use the App.
• Automatically when you subscribe to or purchase from the App.

Information You to Us

When you download, install, register with, subscribe to, purchase from, access, or use this App, we collect the following types of information, stored either on your device or on our secure backend servers as specified:

• User Content: Your core vaulted content (files, flags, tags, names, and notes) is encrypted and stored solely on your device. For files shared via Safer Share, an encrypted version of the file and its status are temporarily stored on Lifequipt’s secure backend servers for no more than 24 hours to facilitate one-time access, after which it is permanently deleted from our servers.
• User Profile: Information such as sign-in preferences, email sign-in token, and purchase information is stored on our secure backend servers.
• Anonymized Referral & Feedback Data: Information like ‘How you heard about us’ (a multi-select list) and ‘Tell us more’ (a free form note) is collected and stored on our secure backend servers in a manner that does not directly identify you as an individual user.

This collected data, excluding your primary on-device User Content (your vaulted documents and files), is collectively referred to as “stored information”.

• Information that you provide by filling in forms in the App. This includes information provided at the time of registering to use the App, subscribing to or purchasing from our service, and sharing User Content. We may also ask you for information when you report a problem with the App.
• Records and copies of your correspondence (including email addresses and phone numbers), if you contact us.
• Your responses to surveys that we might ask you to complete.

Automatic Information Collection  

When you download, install, register with, subscribe to, purchase from, access, or use the App, it may use technology to automatically collect:

• Usage Details. When you access and use the App, we may automatically collect certain anonymized details of your access to and use of the App, including traffic data, logs, and other communication data and the resources that you access and use on or through the App, including any links you click on.
• Stored Information and Files. The App may access metadata and other information associated with files that the user chooses to import into the App. This includes metadata from images and documents selected by the user from their mobile device’s photographs, files, or cloud storage.

If you do not want us to collect this information, do not download the App or delete it from your device. For more information, see How We Use Your Information below.

Third-Party Information Collection

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include:

• Authentication providers.
• Your mobile device manufacturer.
• Your mobile service provider.

These third parties may use tracking technologies to collect information about you when you use this App. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites, apps, and other online services websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any stored information, to:

• Provide you with the App and its contents, and any other information or services that you request from us.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account and/or subscription, including expiration and renewal notices.
• Fulfill our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when App updates are available, and of changes to any services we offer or provide through it.
• Understand user acquisition trends and facilitate the compensation of our affiliates and referrals, utilizing anonymized data such as ‘How you heard about us’ and ‘Tell us more’ without revealing individual user identities.

The usage information we collect helps us to improve our App and to deliver a better and more personalized experience by enabling us to:

• Estimate our audience size and usage patterns.
• Ensure adequate operations and enhance our cybersecurity defenses.
• Recognize you when you use the App (without directly identifying you as an individual).

Disclosure of Your Information

We DO NOT sell your stored information.

We may disclose aggregated information about our users, and information that does not identify any individual or device, without restriction.

We may disclose stored information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers (including cloud providers like AWS and Google Cloud), and other third parties who process information on our behalf to support our business. They are subject to stringent contractual and technical controls (e.g., encrypted data at rest/in transit, strict access limits), and crucially, user content on your device is never accessed or processed by them or us.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our App users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us, including any terms of service or end user license agreement, and for billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the stored information you provide to us. 

• Optional Content. You have complete control over the content you choose to add within the App. The App will function with or without any data being provided to or captured within the App by you. All App content (stored information) is solely within your control.
• Camera Access. You can decline App access to the device camera.
• File Access. You can avoid adding files to App.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents in certain states, such as California, may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Accessing and Correcting Your Stored Information

You can review and change your stored information by logging into the App and visiting your user profile page or proof page.

Your State Privacy Rights

Many states, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose (excluding Iowa and Utah).
• Data portability.
• Opt-out of personal data processing for:
  • Targeted advertising (excluding Iowa);
  • Sales; or
  • Profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal data or process personal data of minors under 18, 17, or 16 years old.

The exact scope of these rights vary by state. To exercise any of these rights, including to appeal a decision regarding a consumer rights request, please contact social@lifequipt.com.

Data Transfers

We maintain our servers in the United States. Our App is intended for users located within the United States. If you are using our App from outside of the United States, please be aware that your information may be transferred, stored, and processed in the United States and in accordance with this policy. Your consent to this policy represents your agreement to that transfer.  

Data Security

We have implemented measures designed to secure your stored information from accidental loss and from unauthorized access, use, alteration, and disclosure. Your document content (files, images, etc.) stored in your main vault remains encrypted and stored solely on your device. For files shared using the Safer Share feature, an encrypted version of the document is temporarily held on our secure servers (for no more than 24 hours, or until accessed) to facilitate its secure, one-time delivery. All other user profile information, account preferences, and necessary operational metadata are stored on our secure servers behind firewalls.

 

The safety and security of your information also depends on you. We highly recommend that you protect your mobile device with a passcode, facial recognition, or some other level of encryption so as to protect your stored information, including any images or documents that may be saved in your photographs, files, or in the cloud, should your mobile device be lost or stolen. Similarly, if the device is damaged or replaced, then information stored in the App could be lost.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your stored information, we cannot guarantee the security of your stored information transmitted through our App. Any transmission of stored information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we provide.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ stored information, we will post the new privacy policy on this page.

The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions, comment, or register a complaint or concern about this privacy policy and our privacy practices, contact us at: social@lifequipt.com.

To register a complaint or concern, please include details of the complaint or concern and your contact information in an email sent to social@lifequipt.com.

 

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